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    •    If you reserve space on our boat, we 100% guarantee you will dive, assuming the port is open.


    •    A 25% Deposit is required to book your diving and/or hotel reservation which is due at the time the              reservation is made. We accept cash, PayPal & bank transfer.


    •    The payment balance along with any additional charges are due on the last day of diving.


    •    The 25% deposit is fully refundable with 2 weeks advanced cancellation notice. Cancellations made with less than 2 weeks notice won’t receive a refund 


    •    Deposits are forfeited for all other no-shows.


    •    We require 24 hour advance notice for cancellations and/or changes to your diving schedule. No-shows will be charged the full daily rate.


    •    Sickness No-Shows: Unfortunately it's common to become sick due to eating different foods, drinking non- bottled water, drinking too much alcohol, seasickness and just getting too much sun. We want all our divers to enjoy themselves both below and above the water, however even if you become sick, we must have 24 hours notice of any cancellation and/or changes to your dive schedule to avoid being charged the full daily rate. All it takes is a phone call or a message 


    •    Although diving is a very safe sport, diving accidents can happen. In the unlikely event, you have a dive-related injury that requires medical attention and the medical team consider you are unable to dive, you will receive a full refund for any prepaid dive days that you have not used. 


    •    Missing the Boat: If you are going to be late, please contact on whats app as soon as you realize you're going to arrive late and we'll either wait for you at the pier or tell you where to meet the boat if we have other divers waiting for their scheduled pick up. If we do not receive notice of your late arrival, we reserve the right to leave without you and you will be charged the full daily rate.


    •    Weather and Sea conditions in Cozumel are very good, however, there are times, especially in the winter months when it can be windy and rough seas. If the port is closed to boats and we are unable to make the trip, you will receive a full refund or if your schedule permits, we'll change dive days for any day missed due to the port being closed that was pre-paid.


    •    If the weather is less than perfect but the port is open, you will be expect to respect your booking. In case you would decide not to dive, no refund will be possible. We always carefully respect the port captain recommandations and put our customers safety first. 


    •    Hurricanes: As you know the hurricane season runs from June through October in the Caribbean, with the summer months being the most active. Hurricanes are an act of God and as such beyond our control. We will do whatever we can to minimize the financial impact on our divers by re-scheduling trips and missed dive days, however, we can not guarantee any refunds in the event of a catastrophic weather event such as a hurricane.


    •    If for any reason you decide not to make all the dives on any particular day we can not refund partial dive days.


    •    All Training Courses are to be paid in full prior to the start of the training to reserve the Instructor. If for any reason you decide not to complete the training, no refund will be made. If you require additional training to meet the minimum requirements, we reserve the right to charge for these additional days.


    •    During Peak Seasons, all hotels in Cozumel require 3 days advanced notice of any cancellation and/or changes to your arrival date to avoid being charged for one night stay. If you book the entire dive vacation package with us, please provide adequate notify of any change to your arrival date.


    •    SCUBA diving is considered an extreme sport and it’s usually not covered by regular travel insurance. We highly recommend you to buy a dive insurance prior to your trip in case you’d suffer a diving accident. Better be safe than sorry. 


    •    Diving is an outdoor activity and vulnerable to weather conditions which can change unexpectedly; therefore we strongly recommend you buying trip insurance as it's designed specifically to protect you against unexpected vacation interruptions.